8Roots Vacations – Booking Terms & Conditions Last updated: 23.06.2026
These Booking Terms & Conditions (“Terms”) apply to stays in holiday homes operated by 8ROOTS VACATIONS UNIPESSOAL, LDA (“8Roots”, “we”, “us”, “our”) in Portugal.
By making a reservation and/or staying in one of our properties, you (“Guest”, “you”) agree to these Terms.
If you book via a third-party platform (for example Airbnb or Booking.com), the terms and conditions and cancellation policy of that platform apply first. These 8Roots Terms apply in addition, to the extent they do not conflict with the platform’s own rules.
1. Contracting Party
The accommodation contract is concluded between you and:
8ROOTS VACATIONS UNIPESSOAL, LDA Rua dos Arneiros, 25, 2525-523 Atouguia da Baleia, Portugal Tax ID (NIF / NIPC): 519261437 VAT: PT519261437
For Invest services or other 8Roots entities, separate terms apply.
2. Booking, Prices and Payment
2.1 Booking channels
You may book:
via third-party platforms (e.g. Airbnb, Booking.com), or
directly with us (e.g. via email, contact form, or a booking engine on our website).
The booking is binding once you receive a written confirmation from the platform or from us.
2.2 Prices
All prices are stated per stay and include the services listed in the description of the property. Mandatory taxes, cleaning fees and service fees (especially those charged by third-party platforms) are shown or passed on as indicated in the booking process.
2.3 Payment terms
For bookings via platforms, payment terms of the respective platform apply.
For direct bookings, we require:
a deposit of 30% at the time of booking, and
full payment of the remaining balance by 30 days before arrival.
Payment methods will be communicated during the booking process. If payment is not received in due time, the booking will be cancelled and the deposit will be forfeited.
2.4 Tourist taxes
If a local tourist tax (e.g. “taxa turística”) applies, it may be collected separately in accordance with local regulations.
3. Cancellation and Changes
3.1 Bookings via platforms
For reservations made through Airbnb, Booking.com or other platforms, the cancellation and change policy displayed on that platform applies. Any cancellations or modifications must be made directly through the platform.
3.2 Direct bookings
Unless otherwise stated in your offer or confirmation, the following cancellation policy applies:
Up to 60 days before arrival: Free cancellation.
Between 60 and 30 days before arrival: Cancellation fee of 50% of the total booking price.
Less than 30 days before arrival or no-show: Cancellation fee of 100% of the total booking price.
Already received payments will be offset against the cancellation fee. Any refunds are made to the original payment method, less any bank or processing fees.
3.3 Changes by the Guest
We will try to accommodate date or guest-number changes on request, but cannot guarantee availability. Price differences and any additional costs may apply.
4. Check-In, Check-Out and Occupancy
4.1 Times & Scheduling
Check-in: from 15:00
Check-out: until 10:00
Booking Days: Please note that Sunday-to-Sunday bookings are not permitted.
Early check-in or late check-out is subject to availability and may incur an additional fee. Unauthorised late check-out may be charged as an extra night at the current rate.
4.2 Number of guests
Only the number of guests stated in the booking is allowed to stay overnight. Day visitors may be permitted on request. Sub-letting or assigning the booking to third parties is not allowed.
4.3 Guest registration
We are legally required to register guests with the Portuguese authorities (e.g. “Alojamento Local” / SEF). For this purpose, we may ask you to provide valid identification details of all adult guests before or upon arrival.
5. House Rules
You agree to respect the house rules of the property, which are communicated in the listing, in the welcome information or on site. In particular:
No parties or events without prior written approval.
Respect for neighbours and quiet hours (e.g. from 22:00–08:00).
Smoking is not permitted indoors.
Pets are [allowed only on request / not allowed].
Use of the property and all facilities (including pool, terrace, fireplace, sauna etc.) is at your own risk and in accordance with any safety instructions provided.
In case of a serious or repeated breach of house rules, we may terminate the stay without refund and ask guests to leave the property.
6. Damage, Security Deposit and Loss of Items
6.1 Care of the property
You must treat the property, furniture and equipment with care and leave it in a reasonable condition. Please report any damage or defects to us as soon as possible.
6.2 Damage and extra cleaning
You are liable for any damage to the property and its contents caused by you or your accompanying persons beyond normal wear and tear, as well as for missing items or excessive dirt (e.g. smoking indoors where prohibited, misuse of facilities).
We reserve the right to:
charge the cost of repair or replacement, and/or
charge an extra cleaning fee where appropriate.
If you booked via a platform, we may use the platform’s damage claim process.
6.3 Security deposit (if applicable)
For certain stays we may request a refundable security deposit or payment card pre-authorisation. It will be refunded after check-out, provided there is no damage or outstanding balance and the house rules have been respected. Deductions will be documented and communicated to you.
6.4 Personal items
We cannot guarantee the safekeeping of valuables or personal belongings at the property. Lost property may be stored for a limited time and can be returned on request at your cost.
7. Force Majeure, Unavailability and Re-Accommodation
In rare cases, we may be unable to provide the booked property (for example due to serious technical issues, damage, legal restrictions or force majeure such as natural disasters).
In such cases, we will:
offer a comparable alternative accommodation, where possible; or
cancel the booking and refund all payments received for the affected stay.
Further claims are excluded to the extent permitted by law.
8. Liability
Our liability is limited to the extent permitted by applicable law.
We are liable without limitation for damage resulting from intent or gross negligence and for injury to life, body or health. For simple negligence, we are only liable for typical and foreseeable damage resulting from the breach of essential contractual obligations (those whose fulfilment is essential for the proper performance of the contract and on whose observance you may regularly rely).
We are not liable for indirect or consequential damages (such as loss of profit, business interruption or data loss), except where mandatory consumer protection law provides otherwise.
Nothing in these Terms affects your statutory rights as a consumer under applicable law.
9. Governing Law and Dispute Resolution
These Terms and any accommodation contract with 8ROOTS VACATIONS UNIPESSOAL, LDA are governed by Portuguese law, without prejudice to mandatory consumer protection rules of the country in which you habitually reside.
For EU consumers, the European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
We endeavour to resolve any issues directly with you in a fair and friendly way. Please contact us first at hello@8roots.de.
10. Property-Specific Conditions
Special Note for Villa Olive: The roof terrace is currently not accessible pending further renovation measures, which are expected to be ready by the end of summer 2026. Please note: Villa Olive is currently in the application process for its official AL (Alojamento Local) license, which will be valid from 27.07 provided the municipality raises no objections. In the unlikely event that the approval is not granted, a full refund will be issued immediately.
11. Changes to these Terms
We may amend these Terms from time to time, for example to reflect changes in law or our services. The version in force at the time of your booking applies to that stay. The current version is always available on our website.